Identify the missing word in the following sentence.
A change is defined as the addition, modification, or removal of anything that could have a direct or indirect effect on [?].

• A.elements
• B.services
• C.values
• D.assets

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Which statement about service requests is CORRECT?

• A.Service requests that require simple workflows should be dealt with as incidents
• B.Service requests are usually formalized using standard procedures for initiation, approval and fulfilment
• C.Complex service requests should be dealt with as normal changes
• D.Service requests require workflows that should use manual procedures and avoid automation

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What should be considered as part of the 'partners and suppliers' dimension?

• A.The required skills and competencies of teams and individual members of the organization
• B.The information created, managed and used in the course of service provision and consumption
• C.The activities, workflows, controls and procedures needed to achieve the agreed objectives
• D.The level of integration and formality involved in the relationships between organizations

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Which is a supplier category?

• A.Resource
• B.Commodity
• C.Technical
• D.Customer

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Which statement about the 'incident management' practice is CORRECT?

• A.It identifies the cause of major incidents.
• B.It authorizes changes to resolve incidents.
• C.It maintains detailed procedures for diagnosing incidents.
• D.It resolves the highest impact incidents first.

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