Which of the following includes configuring components and activities to facilitate outcomes for stakeholders?

• A.Service consumption
• B.The service value system
• C.Service relationship management
• D.The'release management' practice

Comment: *

Name: *

Email: *

Verification: *

How should an organization prioritize incidents?

• A.Create an order of incidents based on the dates and times when they were logged.
• B.Ask the user for their preferred resolution timeframe.
• C.Assess the availability of the appropriate support team.
• D.Use an agreed classification which is based on the business impact of the incident.

Comment: *

Name: *

Email: *

Verification: *

What role would be MOST suitable for someone with tots of experience working in IT and business roles?
They also have experience of managing relationships with various stakeholders, including suppliers and business managers.

• A.Change authority
• B.Problem analyst
• C.Service level manager
• D.Service desk agent

Comment: *

Name: *

Email: *

Verification: *

Why should incidents be prioritized?

• A.To ensure that incidents with the highest business impact are resolved first
• B.To help automated matching of incidents to problems or known errors
• C.To identify which support team the incident should be escalated to
• D.To encourage a high level of collaboration within and between teams

Comment: *

Name: *

Email: *

Verification: *

When planning 'continual improvement', which approach for assessing the current state of a service is
CORRECT?

• A.An organization should always use a single technique to ensure metrics are consistent
• B.An organization should always use a strength, weakness, opportunity and threat (SWOT) analysis
• C.An organization should always develop competencies in methodologies and techniques that will meet
  their
  needs
• D.An organization should always use an approach that combines Lean, Agile and DevOps methodologies

Comment: *

Name: *

Email: *

Verification: *