Which Practice includes management of workarounds and known errors?

• A.Monitoring and event management
• B.Service configuration management
• C.Problem management
• D.Incident management

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Identify the missing word in the following sentence.
The purpose of the service configuration management practice is to ensure that accurate and reliable information about the [?], and the CIs that support them, is available when and where it is needed.

• A.skills of people
• B.relationships with suppliers
• C.authorization of changes
• D.configuration of services

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Identify the missing word in the following sentence.
The purpose of the 'supplier management' practice is to ensure that the organization's suppliers and their performances are [?] appropriately to support the seamless provision of quality products and services.

• A.rewarded
• B.measured
• C.managed
• D.defined

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What is the purpose of service level management?

• A.To ensure that all current and planned IT services are delivered to agreed achievable targets.
• B.To obtain/build activity that ensures the service components are available when and where they are needed and meet agreed specifications.
• C.To establish and nurture the links between the organization and its stakeholders at strategic and tactical levels.
• D.To track and manage improvement ideas from identification to final action, organizations use a database or structured document called a continual improvement register (CIR).

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Which guiding principle describes the importance of doing something, instead of spending a long time analysing different options?

• A.Progress iteratively with feedback
• B.Focus on value
• C.Optimize and automate
• D.Start where you are

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