Service transition contains detailed descriptions of which processes?

• A.Change management, service asset and configuration management, release and deployment
  management
• B.Change management, capacity management, event management, service request management
• C.Service level management, service portfolio management, service asset and configuration management
• D.Service asset and configuration management, release and deployment management, request fulfillment

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Which practice makes use of methods from Lean. Agile and DevOps?

• A.Service desk
• B.Incident management
• C.Problem management
• D.Continual improvement

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Which process is used to compare the value that new services offer with the value of the services they have
replaced?

• A.Service catalogue management
• B.Service portfolio management
• C.Capacity management
• D.Availability management

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Identify the missing word in the following sentence.
The purpose of the service configuration management practice is to ensure that accurate and reliable
information about the configuration of services, and the [?] that support them, is available when and where it is
needed.

• A.suppliers
• B.customers
• C.assets
• D.CIs

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Which is part of service provision?

• A.The management of resources configured to deliver the service
• B.The joint activities performed to ensure continual value co-creation
• C.The management of resources needed to consume the service
• D.The grouping of one or more services based on one or more products

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