Which two practices interact the MOST with the service desk practice?

• A.Deployment management and change enablement
• B.Service request management and deployment management
• C.Incident management and service request management
• D.Change enablement and incident management

Comment: *

Name: *

Email: *

Verification: *

Which helps to manage an incident when it is unclear which support team should be working on the incident?

• A.Disaster recovery plans
• B.Swarming
• C.Target resolution times
• D.Self-help

Comment: *

Name: *

Email: *

Verification: *

Which value chain activity is concerned with the availability of service components?

• A.Design and transition
• B.Deliver and support
• C.Plan
• D.Obtain/build

Comment: *

Name: *

Email: *

Verification: *

Which practice includes the use of approaches such as Lean, Agile and DevOps with the aim of facilitating a greater amount of change at a quicker rate?

• A.Service desk
• B.Continual improvement
• C.Service level management
• D.Monitoring and event management

Comment: *

Name: *

Email: *

Verification: *

Which is the CORRECT explanation of the 'R' role in a RACI matrix?

• A.This role is involved in providing knowledge and input
• B.This role ensures the flow of information to stakeholders
• C.This role has ownership of the end result
• D.This role ensures that activities are executed correctly

Comment: *

Name: *

Email: *

Verification: *