Which practice has a purpose that includes managing authentication and non-repudation?

• A.Information security management
• B.IT Asset Management
• C.Change enablement
• D.Service Configuration management

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What does the 'service request management' practice depend on for maximum efficiency?

• A.Processes and procedures
• B.Self-service tools
• C.Incident management
• D.Compliments and complaints

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Which practice has a purpose that includes managing risks to confidentiality, integrity and availability?

• A.Information security management
• B.Continual improvement
• C.Monitoring and event management
• D.Service level management

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Which statement about known errors and problems is CORRECT?

• A.Known error is the status assigned to a problem after it has been analysed
• B.Known errors cause vulnerabilities, problems cause incidents
• C.A known error is the cause of one or more problems
• D.Known errors are managed by technical staff, problems are managed by service management staff

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Which practice has a purpose that includes managing risks to confidentiality, integrity and availability?

• A.Change enablement
• B.Problem management
• C.Service configuration management
• D.Information security management

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Verification: *