Which is a risk that might be removed from a service consumer by an IT service?

• A.Service provider ceasing to trade
• B.Security breach
• C.Failure of server hardware
• D.Cost of purchasing servers

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What is the CORRECT order for the three phases of problem management?

• A.Problem control, error control problem identification
• B.Error control, problem control, problem identification
• C.Problem identification problem control error control
• D.Problem identification error control problem control

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What type of change is MOST likely to be managed as a service request?

• A.An emergency change
• B.A normal change
• C.A standard change
• D.An organizational change

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Which describes the 'plan' value chain activity?

• A.It ensures that service components are available when and where they are needed, and meet agreed specifications
• B.It ensures continual improvement of products, services, and practices across all value chain activities
• C.It ensures a shared understanding of the current status and vision for all products and services across the organization
• D.It ensures that services are delivered and supported according to agreed specifications and stakeholders expectations

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Which is handled as a service request?

• A.An emergency change to implement a security patch
• B.An investigation to identify the cause of an incident
• C.A compliment about an IT support team
• D.The failure of an IT service

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