Free Access to ITIL.ITIL-Foundation.v2023-12-23.q117 with Valid Practice Test (Page 21)

Which is the CORRECT list for the three levels of a multi-level service level agreement (SLA.?

Which process would be used to compare the value that newer services have offered over those they have replaced?

Which of the following BEST describes the purpose of access management?

A.To detect security events and make sense of them
B.To prevent problems and resulting Incidents from happening
C.Provides the rights for users to be able to use a service or group of services
D.To provide a channel for users to request and receive standard services

Which BEST describes a situation in which the emergency change advisory board (ECAB) is used?

A.In an emergency when it is not possible to convene a full CAB.
B.Outside the normal working hours of the business unit.
C.During peak or holiday periods when emergencies are more likely to occur.
D.Following a full change advisory board (CAB) to resolve any outstanding agenda items.

Which one of the following is the CORRECT set of steps for the continual service improvement approach?

A.Devise a strategy; Design the solution; Transition into production; Operate the solution; Continually improve
B.Identify the required business outcomes; Plan how to achieve the outcomes; Implement the plan; Check the plan has been properly implemented; Improve the solution
C.What is the vision?; Where are we now?; Where do we want to be?; How do we get there?; Did we get there?; How do we keep the momentum going?
D.Where do we want to be?; How do we get there?; How do we check we arrived?; How do we keep the momentum going?

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