Which process is responsible to provide and maintain accurate information on all services that are being transitioned or have been transitioned to the live environment?

• A.Service catalogue management
• B.Service level management
• C.Service capacity management
• D.Service portfolio management

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What is the CORRECT definition of service management?

• A.A group of people that manages services to fulfil the needs of users and customers
• B.A group of events that meet the demand from customers for services that they receive
• C.A set of specialised organisational capabilities for delivering value to customers in the form of services
• D.A set of specialised assets for transitioning services into the live operational environment

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Which one of the following is NOT a characteristic of a process?

• A.It delivers specific results
• B.It is measurable
• C.It structures an organization
• D.It responds to specific events

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What service could include a differentiation as an "excitement factor"?

• A.A packaged service
• B.An enabling service
• C.An enhancing service
• D.A core service

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In which core ITIL publication can you find detailed descriptions of service catalogue management, information security management, and supplier management?

• A.Service design
• B.Service transition
• C.Service operation
• D.Service strategy

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