Which role is accountable for the operational management of a process?

• A.Service manager
• B.Process manager
• C.Change manager
• D.Process practitioner

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Which of the following are benefits to the business of implementing service transition?
1. Better reuse and sharing of assets across projects and resources
2. Reduced cost to design new services
3. Result in higher volume of successful changes

• A.2 and 3 only
• B.1 and 3 only
• C.1 and 2 only
• D.None of the above

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Which lifecycle stage defines how value is created and delivered?

• A.Service design
• B.Service strategy
• C.Continual service improvement
• D.Service operation

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What is the primary focus of component capacity management?

• A.Management, control and prediction of the end-to-end performance and capacity of the live, operational IT services
• B.Management, control and prediction of the performance, utilization and capacity of individual elements of IT technology
• C.Future business requirements for IT services are quantified, designed, planned and implemented in a timely fashion
• D.Review of all capacity supplier agreements and underpinning contracts with supplier management

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Which one of the following generates demand for services?

• A.Cost of providing support
• B.Patterns of business activity (PBA.
• C.Infrastructure trends
• D.Service level agreements (SLA.

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