Which process has the purpose to ensure that, by managing the risks which could seriously affect IT services, the IT service provider can always provide minimum agreed business-related service levels?

• A.Change management
• B.Financial management for IT services
• C.IT service continuity management
• D.Service catalogue management

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Which one of the following contains information that is passed to service transition to enable the implementation of a new service?

• A.A service transition package (STP)
• B.A service charter
• C.A service option
• D.A service design package (SDP)

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What is the result of carrying out an activity, following a process or delivering an IT service known as?

• A.Problem
• B.Outcome
• C.Change
• D.Incident

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Which is one of the five aspects of service design?

• A.Management information systems and tools
• B.Risk analysis and management approach
• C.Corporate governance and policy
• D.Management policy for business case creation

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Which of the following provide value to the business from service strategy?
1. Enabling the service provider to have a clear understanding of what levels of service will make their customers successful
2. Enabling the service provider to respond quickly and effectively to changes in the business environment
3. Support the creation of a portfolio of quantified services

• A.1 and 2 only
• B.2 and 3 only
• C.1 and 3 only
• D.All of the above

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