A client maintains many versions of Microsoft Dynamics CRM and Dynamics 365 Customer Engagement (on-premises). The client plans to migrate solutions between source systems and target systems.
You need to identify which versions of Dynamics CRM and Dynamics 365 are compatible for solution migration.
For which source and target combination can you migrate solutions? To answer, select the appropriate option in the answer area.
NOTE: Each correct selection is worth one point.
A company provides professional development certifications to technologists around the world. The company uses multiple call centers to support customers. The company plans to implement Dynamics 365 Customer Service.
The company must increase productivity for call center employees. The solution must meet the following requirements:
* Handle multiple customer interactions at once.
* Ensure that users can access information from several business applications.
* Interact with customers by using the following channels: chat, phone calls, emails, and online reviews
* Implement all functionality in a single interface
You need to recommend a solution that meets the requirements of the company.
What should you recommend?
Note: This question is part of series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You want to integrate Microsoft Teams with Dynamics 365 Customer Service.
You install both apps, but Teams is not working when in Dynamics 365 Customer Service.
You need to troubleshoot the situation.
Solution: Change settings in Teams.
Does the solution meet the goal?
Your company is implementing Dynamics 365 Customer Service. You are part of the project team that meets weekly to review implementation progress and troubleshoot.
During the weekly project management meeting, you receive the following updates from developers:
* Versions of exported solution.zip files are being stored in source control.
* Solution segmentation is not being practiced with first-party solution integrations.
* Each independent solution is using a unique publisher.
* Solution versions are not being updated.
You need to identify the common risk for each item.
Which common risk is represented? To answer, drag the appropriate risks to the correct developer updates.
Each risk may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
A toy manufacturer is testing its processes in Dynamics 365 Sales and notices the following issues:
* The drop-down list of toy colors is different for different entities. They should be static and always the same.
* Too many decimal places are in the Quantity field. The field should have two decimal places instead of four.
* The Order Date field includes Date and Time but should include only Date.
You need to recommend how to fix the fields.
What should you recommend? To answer, select the appropriate option in the answer area.
NOTE; Each correct selection is worth one point.
