An agent is assigned a profile PI that is configured with three incident queues: q1, q2, and q3, and the pull policy is set to Manual. Which statement is true?

• A.Agents with the Manual pull policy will get only incidents that are assigned by their supervisor.
• B.Agents can use the Fill Inbox functionality to select any of the three queues.
• C.Agents cannot use the Fill Inbox functionality because the pull policy is manual.
• D.Agents will get incidents only from the ql queue.

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Which two statements are true about linking products, categories, and dispositions?

• A.Links can be created only between the parent levels of products, categories, and dispositions.
• B.Links can be automatically created to categories and dispositions based on answers an incidents.
• C.Product-category linking is independent of product-disposition linking.
• D.Product-category linkingrestricts customers from searching on the Customer Portal.
• E.A leaf product's links are inherited from its parent product.

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Which three functions are not part of the math group of functions?

• A.ceiling
• B.floor
• C.bitand
• D.power
• E.to_number
• F.truncate
• G.length
• H.round
• I.lower
• J.rand

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A customer wants to change the following text on the receipt and ask submit page:
"Thanks for submitting your question. Use this reference number for follow up:#120728-000001 A member of our support team will get back to you soon.
If you need to update your question and you already have an account, log in, click the Your Account tab, and select the question to open and update it." Which two actions will allow you to identify the correct message base item if you did not know which message base you need to edit? (Choose two.)

• A.Run a message base report and search for the text string you want to change.
• B.Submit an incident to customer care.
• C.Identify the customer portal page that includes the text you want to change and identify the message base from within the code.
• D.Look for the message in the receipt email body.

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Which is a sample object query?

• A.SELECT Incident.ReferenceNumber, Incident.PrimaryContact-Contact.* FROM Incident;
• B.SELECT C.Name.First FROM Contact C WHERE C.Name.First like ,C%';
• C.SELECT 0.Contacts FROM Organization O WHERE O-ID = 1;
• D.SELECT ID FROM Contact WHERE Contact-Name.First like 'Chris' ANDContact.Address.City='Bozeman';

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