Which four types are used by incidents queues?

• A.Standard
• B.Quick
• C.Round Robin (Logged In)
• D.Round Robin (All)
• E.Advanced Routing
• F.FIFO
• G.LIFO

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How frequently does Oracle release a new version of a product?

• A.Once in three months
• B.Once in four months
• C.Once in six months
• D.Every month

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A customer has defined Service Intervals at the interface level (Response Requirements) as Monday to Friday (10-17 hours) and at the SLA LI level as Monday to Saturday (10-18 hours) with a response time of 6 hours.
An incident arrives on Friday at 7 PM and is applied to the SLA LI instance.
What is the response due time?

• A.Tuesday 11 AM
• B.Monday 10 AM
• C.Saturday 4 PM
• D.Saturday 6 PM

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You make some changes to a message template.
Which statement is true about applying this change acrossmultiple interfaces?

• A.You need to use the export and import option.
• B.You need to re-create the message templateacross the multiple interfaces.
• C.The change is reflected across all interfaces by default.
• D.You need to copy and paste the source code across the multiple interfaces.

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What are three required sections for Custom Process Models?

• A.Test script
• B.Code containing custom business logic
• C.Footer
• D.Code containing integration with externalsystems
• E.Header
• F.Test harness

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