What would you use for repetitive text with a single point of maintenance for any changes tothe text?

• A.Custom field
• B.Custom object field
• C.Merge field
• D.Variable

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Your customer wants to set a disposition and add a specific standard text item automatically based on a given endpoint within the guided assistant path info response thread. Which two steps are required to complete this request?

• A.Use a workplace rule to create a pop-up box reminding the agent to select the disposition and make the disposition field required in the incident workplace.
• B.Use Agent Workflow to populate the disposition and the standard text based on the named event in the guide.
• C.Create a named event to file each end point of the guide.
• D.Use Agent Workspace rule to populate the standard text to the message thread and set the disposition when the named event is fired.
• E.Use an Incident Business rule to fire a named event and populate the standard text into the message thread.

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A malfunctioning add-in can prevent the Service Console from functioning properly. It can also block administrators from logging in to the system to remove the malfunctioning add-in. Whichtwo actions will remove the malfunctioning add-in?

• A.Use Safe mode when logging in to the application.
• B.Exit the administration interface without completing the normal logout process.
• C.Log out of the interface and log in again.
• D.View the add-in's log files and rectify the issue.

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You have a requirement to purge Incidents where the Incidents have not been updated in the last 30days using Data Lifecycle Management. What are the two steps you should do to define a report containing criteria used to purge the records?

• A.Do not set the deferred execution option
• B.Add default values to runtime filters if used in the report
• C.Set the option to allow switching of data
• D.Use runtime filters in preference to fixed filters
• E.Remove Primary keys from all tables used in the report
• F.Use a drilldown level to filter the top level

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Which five practices deliver maximum reporting performance?

• A.Using the complex expression operator instead of the like operator
• B.Providing values for runtime filters
• C.Using fixed filters whenever possible
• D.Using outer joins rather than inner joins when possible
• E.Using the like operator instead of the complex expression operator
• F.Using index custom fields as filters
• G.Providing default values for runtime filters
• H.Configuring many-to-many joins
• I.Filtering on expressions and not on simple columns
• J.Filtering on standard fields that are indexed
• K.Filtering on simple columns and not on expressions

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