Which option should you useto create or configure queues?

• A.Configuration > Application Appearance >Customizable Menus > System Menus
• B.Configuration > Application Appearance > Customizable Menus > Custom Menus
• C.Configuration> Site Configuration > Configuration Settings
• D.Configuration > Site Configuration > Message Bases

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How many rows can be returned by a tabular query?

• A.100000
• B.1000
• C.10000
• D.Unlimited
• E.100

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Examine these functions:
f1- apply() f2 - setup(), f3 - validate(), f4 - cleanup(), f5- fetchObject() What is the correct sequence of execution of these functions during customprocesses testing?

• A.f5, f2, f3, f4, f1
• B.f2, f5, f1, f3, f4
• C.f1, f2, f4, f3, f5
• D.f1, f2, f5, f3, f4
• E.f2, f5, f3, f1, f4

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The current session expiration is set to 10 minutes but your client wants it to be 60 minutes. Which statement is true?

• A.You can change the default value to 60 minutes by using File > Options > Session Expiration.
• B.You can change the default value to 60 minutes by using Site Configuration > Session Timeout.
• C.Because the system default is 15 minutes, it cannot be changed.
• D.You can change the default value to 60 minutes by amending the Site Configuration > Configuration Settings value.

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Your customer has created a new script and deployed it to the agents in the call center within incident workflows. However, the script hangs on execution.
Identify two reasons for this.

• A.No return events are listed in the incident workflow forthe script to use.
• B.The script beginning and ending buttons are not enabled for the script pages.
• C.No exit or finished event is being triggered on the script pages.
• D.The agents are not able to get to the pages where they can end the script.

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