You have enabled email acknowledgement and have created a corresponding template. The acknowledgement e-mail is sent, but there is somestandard text appended to the email that is not part of the template:
Standard text appended:
"Your request has been received and is being reviewed by our support staff. The reference number for your service request is: SR0000003006. (SVC-5295081) Thank you for your patience. If you would like to communicate further about the service request, you can reply to this email and send it to the email address: [email protected]. {#
#SR0000003056# #}"
Which statement is true?

• A.You cannot completely remove the appended message text but you can edit the appended text by editing the message: SVC_EMAIL_ACK_FOR_KNOWN_CUST.
• B.You can eliminate part of the standard message, butcannot remove the User Details section, by editing the message: SVC_EMAIL_ACK_FOR_KNOWN_CUST.
• C.You can completely eliminate the standard text appended by editing the message:
  SVC_EMAIL_ACK_FOR_KNOWN_CUST.
• D.You have to edit the e-mail template and add HTML code to customize the standard text section.

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You have been instructed to implement the "My Knowledge" page for your customer's Engagement Cloud site.
Which is the correct first action inconfiguring "My Knowledge"?

• A.Use the task "Manage Service Request knowledge Profile Options", search for the
  "SVC_ENABLE_KNOWLEDGE_PAGE_EXTERNAL_USERS" profile option, and set "Site" value to
  "Yes".
• B.Use the task "Manage Service Request knowledge Profile Options", search for the
  "SVC_ENABLE_KNOWLEDGE_IN_SR" profile option, and set "SITE" value to "Yes".
• C.Use the task "Manage Administrator Profile Values", search for the "Enable My Knowledge Menu for All Users" profile option, and activate it.
• D.Use the task "ManageService Request knowledge Profile Options", search for the
  "SVC_ENABLE_ARTICLE_CREATION_EDITION" profile option, and set the "SITE" value to
  "Yes".
• E.Use the task "manage Administrator Profile Values", search for the "Enable My Knowledge Menu for Service" profile option, and activate it.
• F.Use the task "Manage Administrator Profile Values", search for the "Enable My Knowledge Menu for Help Desk" profile option, and activate it.

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Which two statements are true about system-to-system authentication between Digital Customer Service (DCS) and Oracle Engagement Cloud?

• A.It enablesanonymous users to search the DCS knowledge base.
• B.It is configured exclusively via the Engagement Cloud Security Console.
• C.It does not require matching passwords between Engagement Cloud and DCS.
• D.It must be configured by a user signed in to the Oracle Visual Builder Cloud Service with a valid developer or administrator account.

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Which two steps are needed to create a new business object in Digital Customer Service?

• A.Assign the new business object to a page.
• B.Assign the new business object to a new component.
• C.Assign object access roles to an administrative user.
• D.Map a Visual Builder Cloud Service business object to the object API.

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Which two actions can you takewhen using Application Composer to create a new Trouble Ticket object?

• A.You can create a field rule or a field trigger on a field of the Trouble Ticket object but not both on the same field.
• B.You can set a field rule to validate that the Priority field of the Trouble Ticket object is between 1 and 5
• C.You can create a trigger on the Trouble Ticket object usingthe Upon Import Into Database trigger event to update the custom "OpenTroubleTickets" of the Account object.
• D.You can set an object rule to validate that a Trouble Ticket of Priority 1 cannot be saved without being assigned to a staff member.

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