Your customer is asking for amodification of Lookup Types in Service Request.
You navigate to Setup and Maintenance > Service > Service Request, and click to display all tasks.
Which four lookups can be modified from this task list?

• A.Manage Service Request Severities
• B.Manage Service Request Resolutions
• C.Manage Service Request Categories
• D.Manage Service Request Products
• E.Manage Service Request Queue
• F.Manage Service Request Status Values

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Milestones are a key component of Service Entitlements. Identify three correct options regarding milestones.

• A.Milestones are actions on a service request (SR) that must be completed by a specific time.
• B.Milestones are commitments to handle SRs within certain timelines.
• C.Milestones can be one of four default types: 'First Response', 'Second Response', 'Final Action', and
  'Resolution'.
• D.Milestones are customizable by an administrator to include any number of organization-specific milestone types.
• E.Milestones can be configured to start, pause, or complete based on a complex expression with AND, OR, and parentheses.

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Which four statements are correct about hotkeys for Action Commands?

• A.They can be assigned to a custom action script.
• B.They allow a user to copy a service request.
• C.They can all be modified.
• D.They have default values.
• E.They allow a user to escalate a service request.
• F.They allow a user to forward a service request.

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Your client has noticed that inbound emails from customers are not creating or updatingservice requests.
Which step should they perform to automate it?

• A.Enable SVC_SR_INBOUND_EMAIL_AUTO_UPDATE.
• B.Adjust permissions on all customer's profiles.
• C.Adjust the inbound message filters.
• D.Enable SVC_ENABLE_INBOUND_EMAIL_DEFAULT_PROCESSING.

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Digital Customer Service application configuration settings in json.cfg include which four options?

• A.Default chat channel preferences
• B.Default communication preferences
• C.Knowledge management language locales
• D.Service request links
• E.Default notification preferences
• F.Default timezone
• G.Knowledge management article links
• H.Product and category filtering

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