Select the correct procedure to enable the Audit History tab for Service Requests.

• A.Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Application Composer.At the top ofthe page choose "Appearance".Under General, click "Enable" next to "Show Audit History" option.Save the configuration.
• B.Sign in to Engagement Cloud as anadministrator.From the Navigation tool, select Setup and Maintenance.Select the "Service" tile from the list of products.Click "Setup" in the Administration section.In the Functional Areas section, select "Productivity Tools". Select the task "Manage Global Search Profile Options".Search for the profile option code for SR Audit.In the Profile Values section for the profile option code, select Yes in the Profile Values drop-down list.Save the configuration.
• C.Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Security Console.Select the Search icon and search for "Service Request Audit History".In the Profile values section, select Yes in the Profile Values drop-down list.Save the configuration.
• D.Sign in to Engagement Cloud as a user.From the navigation tool, select "Set Preferences".Under
  "Service" select "Configure Audit History".From the "Enable" tab, click "Yes" for the "Show Audit History" option.Select the "Fields" tab and add all desired fields to the "Displayed Fields" column.Select the"Filters" tab, choose an available field, add the desired filter, and add the filter to the
  "Active Filters" list.Save the configuration.

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Which three subobject functions are included in the REST API for Service Requests (SRs)?

• A.Delete message
• B.Update SR reference
• C.Update resource member
• D.Update resource manager
• E.Delete activity

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Which three types of data are included in the interaction associatedwith a normal call flow?

• A.Agent name
• B.Contact name
• C.Start time of the call
• D.Service Request create date
• E.Channel

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Which six Digital Customer Service (DCS) parts can be modified using Visual Builder Cloud Service (VBCS)?

• A.Object workflows
• B.Object triggers
• C.UI components
• D.Languages
• E.Themes
• F.Pages
• G.Templates
• H.Business objects

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When creating localized Digital Customer Service applications, in which order would you perform the following steps?
1. Update the English message as needed for your DCS application.
2. Export the English language message bundle.
3. Translate the English message bundle to all desired languages.
4. Import translated message bundles.

• A.1,2,3,4
• B.2,4,3,1
• C.3,2,4,1
• D.1,3,2,4

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