Because of capacity issues in your Call Center, you have been asked to modify the number of simultaneous chats that an agent can be assigned from 4to 2.
Which two steps do you have to follow to limit the channel capacity as required?

• A.Select the Manage Capacities task.
• B.Modify the default values in the Capacity fields for the channels.
• C.In the Work Assignments section, modify the defaultvalue in the Capacity field to a new value.
• D.In the Qualifying Status Values window, select a status from the No Effect on Workload list and move it to the Adds to Workload list.

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