Which three statements are true?

• A.Like other Oracle Cloud Applications, Engagement Cloud provides REST APIs to integrate with other services.
• B.Oracle Engagement Cloud shares a common customization toolset including Sandboxes, Application Composer, Page Composer and Groovy scripting, with Oracle Sales Cloud and other Oracle Cloud Applications.
• C.Oracle Engagement Cloud shares a common data model with Oracle Sales Cloud and other Oracle Cloud Applications.
• D.Like other Oracle Cloud Applications, Engagement Cloud provides SOAP APIs to integrate with other services.

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Your customer has the following requirement: when filtering service requests an agent wants to see by default all those service requests that are "New", whose channel type is "Web", and are assigned to them.
Which five activities should be completed by an agent on the SR list page in order to create an appropriate personalized service request search filter?

• A.In Advanced Search, save and select the "Set as Default" box.
• B.In Advanced Search, Add Channel Type = Web.
• C.Click the Show Advanced Search icon.
• D.In Advanced Search, select Action > Update.
• E.Change the section identified with Status = New
• F.In Advanced Search, confirm Record Set = Assigned to Me.

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Immediately after your production deployment of Engagement Cloud your users report that the media toolbar is not being displayed.
Which are two reasonsfor this behavior?

• A.You entered a toolbar height that is not more than 70 pixels.
• B.The signed-in user does not have the appropriate access privileges to a toolbar.
• C.You did not enable the vertical toolbar which is required, while the horizontal is optional.
• D.You have not enabled the Computer Telephony Integration (CTI) service.
• E.The only toolbar enabled is the default one, and you must configure at least two.

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Which two options are true about role synchronization for Digital Customer Service (DCS)?

• A.is required for every DCS instance
• B.is real time
• C.also synchronizes userIDs and passwords between DCS and Engagement Cloud
• D.enables DCS user authentication through an identity management service (such as Engagement Cloud identity management)

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You have been asked about some of the features of CTI notifications. Users want to be efficient in their time use, using alternate browser pages to carry out other activities when they are not receiving calls. However, the priority remains answering their client's calls, so they are forced to remain on the Engagement Cloud Page to avoid missing them.
Perform an analysis on the available features of Engagement Cloud and select the best viable answer to your customer's issue.

• A.A floating toolbar notification center can be configured, that is present all the time in the agent's screen to inform him/her of incoming calls, whether they are currently on the Engagement Cloud browserpage or not.
• B.Engagement Cloudsupports push notifications sent to mobile phones, so users can be aware via phone when a client is calling.
• C.A toast notification option is present, which consists of desktop notifications popping up regarding incoming calls, whether they are currentlyon the Engagement Cloud browser page or not.
• D.There is not current feature that may help users be aware of the presence of an incoming call if they are not currently in the Engagement Cloud browser page.

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