Your customer wants to have a vertical MediaToolbar instead of the Horizontal one.
Which statement is true?

• A.TheVertical Toolbar is always required, while the Horizontal Toolbar and notifications are optional.
• B.You must set the Vertical Toolbar as the Default, and deactivate all Horizon Toolbars.
• C.The Horizontal Toolbar is always required, while the Vertical Toolbar and notifications are optional.
• D.The only Vertical Toolbar that you can enable is the Notifications Toolbar.

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Your customer is not able to use category filters for search and recommended results of Knowledge articles in his environment.
Which of the following is causing this behavior?

• A.The batch job for recommendations has not been executed.
• B.The profile CSO_ENABLE_CATEGORY_FILTER is set to N.
• C.The profile CSO_ENABLE_SVC_KMHOME is set to Y.
• D.The profile CSO_ENABLE_KNOWLEDGE_FAVORITING is set to N.
• E.The user doesn't have the role ENABLE_LOCALE_FILTER_ROLE.

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Which option describes the automated page presentation for incoming calls?

• A.a feature that displays a detailed caller profile based on a customizable set of parameters defined for your customer when you answer your phone
• B.a feature that displays a caller-appropriate application page based on a set of navigation rules defined for your customer when you answer your phone
• C.a feature that displays a caller-appropriate application page based on your customer's native language when you answeryour phone
• D.a feature that displays a detailed caller profile based on your customer's country when you answer your phone

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Your customer has three service request child categories under the top-level service requestcategory
"Accounts":
* Gold Accounts
* Silver Accounts
* Basic Accounts
You now want to disable the "Silver Accounts" category.
Which option meets the requirement?

• A.In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Accounts" Category and expand it, select the "Gold Accounts" and "Basic Accounts" child categories and click the "Inactive" button.
• B.In Setup and maintenance > Service > Setup > Service Request > manage service Request Childcategories, search for the "Accounts" category and deselect the "Active" Column.
• C.In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Silver Accounts" Category and expand it, click the "Inactive" button.
• D.In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Accounts" Category and expand it, select the "Silver Accounts" child category and deselect the "Active" Column.

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Which two steps are needed to create a new business object in Digital Customer Service?

• A.Assign the new business object to a page.
• B.Assign the new business object to a new component.
• C.Assign object access roles to an administrative user.
• D.Map a Visual Builder Cloud Service business object to the object API.

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