Milestones are not getting applied to service requests in the customer environment.
Identify three causes.

• A.Entitlement rules are not valid for the service request.
• B.No default coverages are set up.
• C.The Starts When criteria of the milestones is not True.
• D.The scheduledprocess has not been set up.

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Identify three considerations before starting the configuration of assignment rules to service requests.

• A.the candidates of service requests to use as criteria for your rule assignments
• B.the attributes of queues to use as criteria for your rule assignments
• C.the rule sets you want to create and the rules to include in each rule set
• D.the attributes of service requests to use as criteria for your rule assignments
• E.the candidates of queues to use as criteria for your rule assignments

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