Which three steps are required to configure the system to send an email notification when a milestone has reached warning status?

• A.Configure the email template to be used for notification.
• B.Specify the warning threshold for the milestone in the standard coverages.
• C.Add an extension column to the milestone object to hold the warning threshold value.
• D.Configure an analytics report showing milestones in warning status.
• E.Create standard text to be posted to the message thread.
• F.Configure an object workflow action to send the email when the milestone status changes to warning.

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You have just created a new Digital Customer Service (DCS) application and now you need to add a user-registration option.
Which three steps should you perform to configure userself-registration in your DCS application?

• A.Configure your self-registrations so that they are automatically approved.
• B.Disable the anonymous access option in your DCS application.
• C.Configure the self-registrations to restrict registration to only existing Contacts.
• D.Enable the self-registration steps in the"Manage Digital Customer Service Registration Profile Options" task.

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You need to extract all service Request (SR) data from your Engagement Cloud site fromthe last 12 months.
Identify two valid approaches to get this large volume of data.

• A.You must retrieve large volumes of data through a REST API endpoint.
• B.You can schedule a single export as an ESS job (also known as a "scheduled process") for all 12 months of SR data.
• C.You can download large volumes of SR data from theAnalytics interface.
• D.You can schedule incremental exports as ESS jobs (also known as a "scheduled process") on a periodic basis, such as weekly or monthly.

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Milestones are a key component of Service Entitlements. Identify three correct options regarding milestones.

• A.Milestones are actions on a service request (SR) that must be completed by a specific time.
• B.Milestones can be one of four default types: 'First Response', 'Second Response', 'Final Action', and
  'Resolution'.
• C.Milestones are customizable by an administrator to include any number of organization-specific milestone types.
• D.Milestones are commitments to handle SRs within certain timelines.
• E.Milestones can be configured to start, pause, or complete based on a complex expression with AND, OR, and parentheses.

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Which four statements are correct about hotkeys for Action Commands?

• A.They allow a user to escalate a service request.
• B.They allow a user to forward a service request.
• C.They allow a user to copy a service request.
• D.They can all be modified.
• E.They have default values.
• F.They can be assigned to a custom action script.

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