Your customer has noticed thatemails are being retrieved every day only at 3:00 PM. This behavior began three days ago and no configuration changes were made during that time.
What is the cause of this new behavior?

• A.an inbound message filter per time schedule
• B.a configured profile option to schedule the retrieval of emails
• C.a configured job to process inbound emails
• D.an inbound message filter per sender

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Which two are required to publish a completed Digital Customer Service (DCS) application?

• A.nothing (DCS applications are always available to all users.)
• B.system administrator approval
• C.a single "publish" action to complete the task
• D.moving the application to Staging and subsequently to Production status

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If you did not use the Reference Implementationtemplate for your Digital Customer Service (DCS) application, you will _________.

• A.be required tomap roles so that the Visual Builder Cloud Service role matches the Engagement Cloud role
• B.not be able to preview your application before you publish it
• C.be required to create all of your own components for the display of Engagement Cloud objects
• D.have to contact Oracle Support for the permission to deploy your custom DCS application

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Which two keyboard shortcuts can be modified?

• A.Create Service Request
• B.Save and Close
• C.OK
• D.Cancel
• E.Save and Continue

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Given the entitlement rules below, if ahigh-severity service request (SR) is created on Thursday at 2 PM, which two options are true?
* Condition Column Severity = High
* Calendar = 9AM to 5 PM, Monday - Friday, US EST
* Resolution Metric = 2880
* Resolution Warning Threshold 120
* First Response Metric= 360
* First Response Warning Threshold

• A.Resolution is due on Saturday, 2 PM EST.
• B.If the SR is not resolved,Resolution warning will occur on Monday, 12 noon EST.
• C.If no action is taken on the SR, First Response warning will occur on Friday, 9 AM EST.
• D.First Response is due on Friday, 12 noon EST.

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