The clipboard is a _________________ tool and is unique to each _________________?
(Choose One)
Response:

• A.case, application
• B.diagnostic, case
• C.server-side, user session
• D.client-side, user session

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You are configuring a declarative network that contains eleven declare expressions to calculate the interest rate for a home mortgage. For example, the target value Property Tax Assessment is used as a source value when calculating the Assessed Property Value. The declare expressions use target values from other expressions to calculate their target values. The field that displays the interest rate appears on the approval form. To improve performance, how can you reduce the number of calculations ?

• A.Calculate the total interest rate value by adding all the declare expression target property values
• B.Specify whenever used in the total interest rate declare expression
• C.Apply the declare expression in the approval flow action
• D.Specify Property Tax Assessment as trigger event in the declare expression that calculates the total interest rate value

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Consider this business use caseiTo place an online order, a customer provides their personal details such as full name and address. The customer can search for,and select items to order. After the order is placed, it is processed by the Accounts Payable department. The order is then sent to the Fulfillment center where the order items are packaged and shipped to the customer. The customer may cancel the order at any time. Now consider this case life cycle design:

• A.valid because they represent a transfer of the case from one part of the organization to another.
• B.valid because the names used to describe the stages do not use a verb+noun naming convention
• C.not valid because there are not at least 5 primary stages.
• D.not valid because the Cancellation stage should be part of the primary flow.

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What type of step typically requires contextual instructions ?

• A.Collect information
• B.Change stage
• C.Create Case
• D.Send Email

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How do you adjust the urgency value of an aging assignment to increase the likelihood that the assignment ls completed before the deadline?
Response:

• A.Add an escalation action to the goal interval.
• B.Apply an urgency adjustment to the deadline interval.
• C.Apply an urgency adjustment to the goal interval.
• D.Adjust the default assignment urgency.

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