The primary purpose of a service level is to________

• A.track assignment status over time
• B.assign cases to the appropriate case worker
• C.help ensure timely completion of assignments
• D.generate service level reports

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A Wait step may pause a case's processing until a predetermined time expires or
_____________________________.
(Choose One)
Response:

• A.that case or dependent case(es) processing reaches a specific status
• B.a property's value exceeds a threshold
• C.a subcase or spin-off case is created
• D.completion of the Assignment

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How does the passed deadline interval differ from the goal and deadline intervals (Choose two)

• A.Goal and deadline intervals have limited escalation options
• B.Goal and deadline intervals begin at the start of the assignment, case or step
• C.Goal and deadline intervals can only repeat one time
• D.Goal and deadline intervals do not repeat

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When routing to a Work Queue, an assignment remains in the queue until it is selected by an operator.
When selected, the case _____________.
(Choose One)
Response:

• A.is moved to the next queue by the operator's action
• B.is moved to the operator's worklist awaiting action
• C.is transferred to the next available operator's worklist
• D.remains in the queue until the operator commits an action

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A page list (3x2) in a nonlinear format that automatically adjusts based on screen size. The image is an example of_____________.

• A.A repeating dynamic layout
• B.A repeating grid layout
• C.An inline dynamic layout
• D.A table

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