What can the service categories in the service catalog be used for? Note: There are 3 correct answers to this question.

• A.Reporting
• B.Controlling responsibility
• C.Controlling validity of the service catalog
• D.Determining service level assignments
• E.Determining fine-tuning settings

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Which service objects can you assign to an installed base? Note: There are 2 correct Answers to this question.

• A.Visit
• B.Ticket
• C.Maintenance plan
• D.Contract

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Which feature is used to limit values in a drop-down list?

• A.Adaptation
• B.Personalization
• C.Code list restriction
• D.Extension fields

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Which of the following are benefits of case management in SAP Service Cloud? Note: There are 2 correct Answers to this question.

• A.Opening the main ticket allows you to see all of the connected sub-tickets.
• B.Changing the customer in the main ticket updates the customers in the related sub-tickets.
• C.Creating a ticket on the main account automatically creates tickets on the sub-accounts.
• D.You can change the status of multiple sub-tickets from the main ticket.

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Which of the following statements is correct in the context of scoping and fine-tuning? Note: There are 2 correct Answers to this question.

• A.The activity list is automatically generated by the system based on your scoping decisions.
• B.Scoping is automatically generated by the system based on your fine-tuning decisions.
• C.Fine-tuning is the process of generating the activity list by answering questions about which business processes will be implemented.
• D.Scoping is the process of matching your individual business requirements to predefined solution capabilities.

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