Which fields can be determined by using Service Level Agreements? Note: There are 2 correct Answers to this question.

• A.Service level of incoming tickets
• B.Status
• C.Ticket due date
• D.Service category

Comment: *

Name: *

Email: *

Verification: *

Which tool do you use to determine a service ticket processing team, based on conditions?

• A.Data Workbench
• B.Delegation rules
• C.SLA determination
  B -Ticket routing rule

Comment: *

Name: *

Email: *

Verification: *

Which objects can be used within ticket creation to automatically determine the registered product?

• A.Warranty
• B.Installed Base
• C.Product
• D.Installation Point

Comment: *

Name: *

Email: *

Verification: *

What are the essential configuration steps to automatically create a service ticket when an e-mail comes in?
Note: There are 3 correct answers to this question.

• A.Create an e-mail template for responses.
• B.Configure the e-mail address in the communication channel.
• C.Set scoping questions and outgoing e-mail details in fine-tuning.
• D.Set up service categories and service catalogs.
• E.Create an account with the e-mail address of the customer.

Comment: *

Name: *

Email: *

Verification: *

Which actions can be taken to see the restriction rules in access restrictions? Note: There are 3 correct Answers to this question.

• A.Set the read and write access to restricted.
• B.Set the write access to restricted.
• C.Set the access rights to display.
• D.Set the read access to restricted.
• E.Set the access rights to edit.

Comment: *

Name: *

Email: *

Verification: *