Which mandatory characteristics do you need to provide when you create a cloud data source? Note:
There are 3 correct Answers to this question.

• A.Web service URL
• B.Description
• C.Name
• D.Data source ID
• E.Usage

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Which key user features allow you to change field properties on the SAP Service Cloud Ul?

• A.Mashup
• B.Adaptation
• C.Workflow rules
• D.Code list restriction

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What are the steps required to set up an approval process? Note: There are 3 correct Answers to this question.

• A.Copy an existing approval process and modify the details.
• B.Configure a resource scheduler.
• C.Configure process steps and define work distribution.
• D.Set validity from and to dates.
• E.Create a new registered product.

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To which objects can you directly assign a registered product? Note: There are 2 correct Answers to this question.

• A.Appointment
• B.Maintenance plan
• C.Installed base
• D.Territory

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What steps must you take to set up SAP Jam as your knowledge base? Note: There are 2 correct Answers to this question.

• A.Create knowledge base articles in SAP Service Cloud.
• B.Integrate with MindTouch.
• C.Configure the relevant question in scoping.
• D.Choose the correct SAP Jam group in the knowledge base configuration settings.

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