In the SAP Service Cloud Ul, which of the following field properties can be controlled in the page layout?
Note: There are 2 correct answers to this question.

• A.New field
• B.Mandatory
• C.Read-only
• D.Query

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What does the system automatically generate when you create a new employee in SAP Service Cloud?

• A.Workflow rule
• B.Organizational unit
• C.Service agent
• D.Business user

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Which business function in the account master will block the release of quotes to SAP S/4HANA?

• A.Prospect
• B.Credit limit check
• C.Delivery block
• D.Sales support block

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Which action is a prerequisite to implement registered products? Note: There are 2 correct answers to this question.

• A.Purchase a license for the Registered Product
• B.Maintain Number Ranges for Customers
• C.Maintain Installed Base
• D.Scope Registered Products

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What are the advantages of using the mash-up approach when integrating an SAP BusinessObjects BI system? Note: There are 3 correct Answers to this question.

• A.Real-time data access
• B.Offline access is available
• C.No security issues with mashup outside of corporate network
• D.No additional authorization concept is required
• E.Existing reports can be reused

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