Which action should an administrator take to get a system bug fixed within SAP Service Cloud?

• A.Create an incident.
• B.Send an e-mail to SAP Cloud Support.
• C.Report a ticket.
• D.Document an influencer story.

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Which data element is used to calculate the warranty start?

• A.Number of months
• B.Service category
• C.Warranty reference date
• D.Warranty duration

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To which objects can you directly assign a registered product? Note: There are 2 correct Answers to this question.

• A.Maintenance plan
• B.Installed base
• C.Territory
• D.Appointment

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Which key scoping elements can be defined under the Business Configuration work center in SAP Service Cloud?

• A.Countries, workflow rules, integrations
• B.Countries, business processes, integrations
• C.Countries, business processes, business users
• D.Countries, data workbench, form templates

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Which of the following features apply to time recording? Note: There are 3 correct answers to this question.

• A.Code list restrictions are not possible for the Time Type field.
• B.You can activate the Microsoft Outlook integration for time recording.
• C.Automatic time recording can be done by clicking "Start recording" and "Stop recording".
• D.Time sheets can be submitted for approval.
• E.Time recording can be done online or in offline mode.

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