Which feature is used to limit values in a drop-down list?

• A.Personalization
• B.Adaptation
• C.Code list restriction
• D.Extension fields

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Which tool would you use to create high data volumes in SAP Service Cloud?

• A.Data Workbench
• B.Mass data maintenance
• C.Form Templates
• D.Job Manager

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What steps must you take to set up SAP Jam as your knowledge base? Note: There are 2 correct answers to this question.

• A.Create knowledge base articles in SAP Service Cloud.
• B.Configure the relevant question in scoping.
• C.Integrate with MindTouch.
• D.Choose the correct SAP Jam group in the knowledge base configuration settings.

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Which data element is used to calculate the warranty start?

• A.Warranty reference date
• B.Number of months
• C.Warranty duration
• D.Service category

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Which tools can you use to dispatch a service technician to an open demand ticket? Note: There are 3 correct answers to this question.

• A.Time recording
• B.Manual Routing
• C.Field Service Management
• D.Activity Planner
• E.Multi Resource Scheduling

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