When a customer calls in with a problem with their product, which feature helps the service agent quickly identify the unique product ?

• A.Service contract
• B.Service warranty
• C.Registered product
• D.Installed base

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Which feature in user interface maintenance can be used to control the values of custom fields?

• A.Personalization
• B.Code list restriction
• C.Usage of restriction rules
• D.Activation scoping item in administration

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Which of the following are reporting features in SAP Service Cloud? Note: There are 2 correct answers to this question.

• A.You can access data base and check raw data in tables.
• B.You can add custom fields in data sources and reports.
• C.You can save report views and make them available to users.
• D.You can use a console to write SQL statements.

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Which tool do you use to determine a service ticket processing team, based on conditions?

• A.Data Workbench
• B.SLA determination
• C.Ticket routing rule
• D.Delegation rules

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In the SAP Service Cloud Ul, which of the following field properties can be controlled in the page layout? Note: There are 2 correct answers to this question.

• A.Read-only
• B.Mandatory
• C.New field
• D.Query

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