You request external prices from SAP ERP for your contract document. What do you need to display a valid condition record in SAP Service Cloud?

• A.Price scale
• B.Pricing procedure
• C.Price list
• D.Cross-selling list

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When should you use the templates provided in the Data Workbench? Note: There are 2 correct answers to this question.

• A.When data volume is low
• B.When data needs to be loaded quickly
• C.When there is unstructured legacy data
• D.When data needs to be loaded into multiple systems

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Which fields can be determined by using Service Level Agreements? Note: There are 2 correct answers to this question.

• A.Service category
• B.Ticket due date
• C.Status
• D.Service level of incoming tickets

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Which feature allows the scheduling of automatic ticket creation?

• A.Service plans
• B.Maintenance plans
• C.Registered products
• D.Realignment run

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What objects can be used to define work distribution rules? Note: There are 2 correct answers to this question.

• A.Incidents
• B.Territories
• C.Service agents
• D.Employees

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