What can the service categories in the service catalog be used for? Note: There are 3 correct answers to this question.

• A.Controlling validity of the service catalog
• B.Determining fine-tuning settings
• C.Controlling responsibility
• D.Reporting
• E.Determining service level assignments

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Which of the following statements is correct in the context of scoping and fine-tuning? Note: There are 2 correct answers to this question.

• A.Scoping is the process of matching your individual business requirements to predefined solution capabilities.
• B.Scoping is automatically generated by the system based on your fine-tuning decisions.
• C.The activity list is automatically generated by the system based on your scoping decisions.
• D.Fine-tuning is the process of generating the activity list by answering questions about which business processes will

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Which objects are needed to create a registered product? Note: There are 2 correct answers to this question.

• A.Installed base
• B.Product
• C.Contract
• D.Customer

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Which Analytics key features allow you to monitor business processes in SAP Service Cloud? Note: There are 3 correct answers to this question.

• A.Inner join data sources
• B.Web service message monitoring
• C.Interactive dashboards
• D.Standard reports
• E.Custom reports

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Which settings can you control for the e-mail channel setup? Note: There are 3 correct answers to this question.

• A.Mashup service
• B.Channel type
• C.Channel direction
• D.Notification type
• E.Ticket type

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