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SHRM.SHRM-CP.v2022-04-08.q154 Dumps

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Question 136

A new employee is told by her coworkers that one of her duties is to handle customer queries as they arrive. However, her superior informs her that customer queries are to be handled by her department as a whole, and in fact she should defer to her coworkers until she becomes more acclimated. This employee's situation can be defined as

A.role orientation.
B.role conflict.
C.role overload.
D.role ambiguity.

Correct Answer: B

Explanation: The situation outlined above can be defined as role conflict. Role conflict exists when an employee does not understand exactly what is expected of him. This problem is common when an employee must report to more than one superior. Role orientation is the process of becoming familiar with an employee role. Role overload is a sense of anxiety or panic produced by a perception that one is being asked to do too much. Role ambiguity is a general lack of clarity regarding the parameters of the employee role. Goal ambiguity is particularly common when a new position has been created within the organization, and the requirements of the position have yet to be finalized.

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Question 137

The Fair Labor Standards Act (FLSA) retains a certification of age for all employees for how long?

A.1 year
B.2 years
C.3 years
D.5 years
E.Until employee termination

Correct Answer: E

Explanation: The Fair Labor Standards Act requires that companies maintain a certification of age on file for all employees until their employment is terminated. The certification of age simply shows that the employee can legally work for the company in the capacity in which he or she was hired. Once the employment has been terminated, it is no longer necessary to maintain a certification of age. Answer choices A, B, C, and D all represents time periods that could be true depending on the time that an employee is with a company, but they are not technically correct based on the wording of the law.

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Question 138

Which of the following is NOT part of Kirkpatrick's training evaluation framework?

A.reaction
B.results
C.context
D.learning

Correct Answer: C

Explanation: Context is not part of Kirkpatrick's training evaluation framework. Even though it was created in 1967, Kirkpatrick's description of training evaluation is still widely used. It outlines four criteria: reaction, learning, job behavior, and results. Reaction is the trainee's immediate response to the program. Learning is the information and skills that were obtained during the program. It is important that trainees acquire the skills they are supposed to acquire during training. Job behavior is the extent to which what has been learned during training is applied to real work. Finally, results are the overall impact of the training program on company performance.

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Question 139

At Danielson Company, the Monday after Labor Day is a paid holiday. Steve, an employee at Danielson Company, works ninehour days on Tuesday, Wednesday, Thursday, Friday, and Saturday of that week. How many hours of overtime has Steve worked?

A.None
B.Five
C.Nine
D.Thirteen

Correct Answer: B

Explanation: Steve has worked five hours of overtime. According to the Fair Labor Standards Act, paid holidays do not count as overtime. So, for the purpose of his overtime calculation, Steve has only worked 45 hours this week. Therefore, he has only worked five hours of overtime.

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Question 140

How many weeks of unpaid leave is an employer required to give a new mother under the Family Medical Leave Act of 1993?

A.3
B.12
C.16
D.52

Correct Answer: B

Explanation: The Family Medical Leave Act of 1993 requires employers to give new mothers at least twelve weeks of unpaid leave. New mothers and fathers can take this leave once in a twelvemonth period. Employees are required to give thirty days' notice before taking FMLA leave. Also, in order to take this leave an employee must have been working for the company for at least a year, or 1250 hours.

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