Does access to folders respect the role hierarchy?

• A.Yes
• B.No

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Support agents at Cloud Kicks are spending too much time finding resources to solve customer cases. The agents need a more efficient way to find documentation and similar cases from the Case page layout.
How should an administrator meet this requirement?

• A.Direct users to Global Search to look for similar cases.
• B.Configure Knowledge with articles and data categories.
• C.Use an interview flow to capture Case details.
• D.Create a custom object to capture popular Case resolutions.

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Which statement is TRUE regarding look up filters? Choose 2 answers

• A.Lookup filters can restrict lookup dialog results based on fields on the source object
• B.Lookup filters are case sensitive
• C.The special date values "Today" and "This Month" are valid criteria options.
• D.Lookup filters are available in the Partner and Customer Portals

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An administrator is on a tight deadline to create dashboards for the sales and marketing teams at AW Computing.
What should the administrator do to meet the deadline without increasing the budget?

• A.Check the AppExchange for a prebuilt solution that can be easily customized.
• B.Train someone on the sales and marketing teams to build dashboards,
• C.Build the dashboards manually to meet the deadline.
• D.Hire a consultant to build the custom dashboards.

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The Data Loader can de-duplicate records during import.

• A.True
• B.False

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