The support managers want a way to identify other cases that require similar skills or help articles. This will allow them to easily determine appropriate support agents that can assist with reoccurring customer issued.
Which two of object relationship should help accomplish this?

• A.indirect Relationship
• B.Master-Detail Relationship
• C.Hierarchical Relationship
• D.Self-Relationship

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As part of their yearly audit, the compliance team at Cloud Kicks would like to track when a user's profile has been changed and who changed the data.
What should the administrator review to meet this requirement?

• A.Field History Tracking
• B.Setup Audit Trail
• C.Historical Trending
• D.Analytic Snapshot

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When should an administrator consider when using Person Accounts'

• A.In a complex business model and the users find it easiest to record Opportunity information on Contacts rather than Accounts.
• B.In a B2B business model and is selling to the primary contact at a business organization.
• C.In a B2C business model and the consumer is the intended recipient of sates and marketing attention.
• D.In a business model that needs a separate Contact and Account to be included on all Case records submitted.

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Cloud Kicks has just released a new Process Builder on the Account in production. The end users keep getting error messages that prevent them from completing their updates to the Account.
Which three things should the administrator do to resolve this issue?
Choose 3 answers

• A.Review the Error Email for the Process Builder and rectify the issues.
• B.Deactivate the Process Builder in production.
• C.Have the users refresh the Account page so they get the current Process Builder.
• D.Manually make the updates to the Account as the logged-in user.
• E.Fix the Process Builder in a sandbox and migrate the change to production.

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Universal Containers has three different profiles for the support desk. The VP of Support requests permission to only reassign profiles for support desk users.
How should this access be granted?

• A.The manage users permission to the profile.
• B.The administrator profile.
• C.Delegated administration access to the three profiles.
• D.A permission set with the manage users permission.

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