What are two capabilities of Salesforce Customer Community members?
Choose 2 answers.

• A.Their reputation levels must be the same across all communities of which they are members.
• B.They must belong to a company's internal community to participate in Chatter collaboration.
• C.They find crowdsourced answers and Knowledge articles to resolve a support issue.
• D.They use the ideas tab to submit, comment on, and vote for ideas.

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An administrator is setting up Salesforce Knowledge and wants to implement an easy way for agents to create new articles from multiple objects.
Which two options could the administrator do to meet this requirement?
Choose 2 answers

• A.Deploy a screen-based flow from the home page.
• B.Use the Service Setup Assistant to Configure Knowledge.
• C.Create a custom quick action for each object.
• D.Add the New Article global action to required page layouts.

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Universal Containers would like applicants to apply for multiple positions, tracking how many applicants have applied and how many positions each individual applicant has applied for. To do this, the administrator will create a Job Application junction object between Applicant and Position objects. Why will this action meet the requirement ?

• A.The junction object allows the administrator to add a workflow rule to update fields on the Position and Applicant objects.
• B.The junction object allows a many-to-many relationship and also roll-up summary fields on the parent objects.
• C.The Job Application object as a master to Positions and Applicant objects will allow rollup summary fields on the Positions and Applicant objects.
• D.A lookup relationship on the Applicant object with Position as the master provides rollup summary fields without code.

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What can an administrator do to enable customer-submitted service requests? Choose two answers.* (1 Point)

• A.Enable the service cloud console on the company website
• B.Enable live agent on the company website
• C.Enable case feed on the company website
• D.Enable chatter answers

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Which two processing steps are triggered when reassigning Account owners using the Mass Transfer too?
Choose 2 answers

• A.Manual sharing is updated to reflect the new Owner
• B.All Account sharing rules are recalculated.
• C.Only Owner-based sharing rules are recalculated.
• D.All manual sharing is removed from the Accounts

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