The inside sales manager at Universal Containers wants to be able to report on how long leads have a Lead Status of "Open" before the status changes to another value. Additionally, the sales team has requested the status value be changed with fewer clicks. What should the administrator do to meet this requirement?

• A.Use a workflow rule that sends an email when the Lead Status is changed and an approval process to update the status.
• B.Use a formula field to calculate the difference between the current and created data when the status changes through inline editing.
• C.Use a quick action to change the status value and a workflow rule to update a date field.
• D.Turn on field history tracking for the lead status field and create a report based on that field.

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Universal Containers' Support team is growing globally, and the manager has inquired about implementing Omni-Channel. The team supports multiple products that require complex expertise across multiple languages.
Which routing option should the administrator recommend to ensure the right cases get to the correct agents for resolution?

• A.Skills-Based Routing
• B.Translation Workbench
• C.Case Assignment Rules
• D.Queue-Based Routing

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How can you display a dynamic traffic light style image (Red Amber, Green) on the Lead Object, depending on a custom Lead Score field?

• A.Create a workflow rule to automatically update a custom field with the relevant image
• B.Use a formula field with the IMAGE() function
• C.Create an Image field and set a default formula using the IMAGE() function
• D.Enable the Lead Score image field

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Sales reps at Cloud Kicks have noticed there are similar account records found on Account list views m Duplicates component on the Lightning account record page displays no potential duplicates.
What should the administrator customs to improve the output of the Potential Duplicates component?

• A.Duplicate Jobs
• B.Duplicate Reports
• C.Duplicate Jobs
• D.Duplicate Rules
• E.Duplicate Record Sets

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Which two values roll up the hierarchy to the manager for Collaborative Forecasting?
Choose 2 answers.

• A.Expected revenue
• B.Opportunity amount
• C.Quota amount
• D.Product quantity

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