What can a system administrator do to simplify searching in Knowledge for users? Choose 3

• A.Create synonyms
• B.Create Filters
• C.Prepopulate to Search tab of common fields from Case like Subject
• D.Create Data Categories

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Sales Management wants to enforce a process in which name of an Account is always included in the name of the opportunity. How can automation be used to help meet this requirement?

• A.Use an approval process that routes newly created opportunities to management for data quality review
• B.Write a criteria based workflow rule that updates the opportunity name concatenated with the account name
• C.Write a validation rule that updates the opportunity name with the account name using a cross object formula
• D.Use an Apex trigger on account object that adds the account name to the opportunity name

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An administrator wants to allow users who are creating leads to have access to the Find Duplicates button.
What lead object-level permission will the administrator need to provide these users?

• A.View All
• B.Read and Edit
• C.Delete
• D.Merge

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Users have been given Read/Write access to product support cases through criteria-based sharing rules. A user's profile only has the Read permission for cases.
What can the user expect regarding their ability to edit product support cases?

• A.The user will only be able to edit the cases that they created.
• B.The user will only be able to edit cases manually shared with them.
• C.The user will be able to edit product support cases.
• D.The user will NOT be able to edit product support cases.

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The administrator needs to give an IT Manager full access to customize Salesforce. How can this be accomplished?

• A.Create a delegated Administrator group
• B.Create a permission set and grant Customize Application permission
• C.Create a permission set and grant edit access to all objects
• D.Create a new profile for the user and grant edit access to all objects

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