A sales manager is receiving an "insufficient privileges" error when viewing a contact. The contact owner is under the manager in the role hierarchy. What is the reason the sales manager is not able to view the contact?

• A.The contact sharing settings are controlled by the parent, and the account owner is not under the sales manager's role.
• B.The contact owner has not selected the option to share contacts with others in the role hierarchy.
• C.The account sharing settings are controlled by the parent, and the account owner is not under the sales manger's role.
• D.The contact sharing settings are private, so access to the record is limited to the contact owner and system administrator.

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a salesforce user has created a lightning report that lists all customer support cases. other users can change the date range but are NOT allowed to changed case statuses.
how can the report creator configure the report to meet these requirements?

• A.Save the report in public folder and lock the status filter on the report.
• B.Save the report in public folder and grant Read Only access to the folder.
• C.Save the report in private folder and grant Read Only access to the folder.
• D.Save the report in private folder and lock the status filter on the report.

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Universal Containers wants to convert a lookup relationship to a master detail relationship.
What action should the administrator take prior to converting the relationship?

• A.Ensure all existing records have a value in the current lookup field.
• B.Select the allow re-parenting option on the master-detail relationship field.
• C.Remove roll-up summary fields on the parent prior to changing the field type.
• D.Delete the current lookup field before adding the new master-detail field.

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Universal Containers has a private sharing model. Their field service manager wants to edit Cases owned by the service team but is unable to edit Case records.
Which option should an administrator use to solve this issue?

• A.Set the Organization-Wide Default to public read/write for cases and Accounts.
• B.Update the manager's profile to include edit access to the Case object.
• C.Create a public group with read/write for cases and Accounts.
• D.Assign the manager a permission set with edit access to the Case object.

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Universal containers is implementing a time recording system in salesforce.
Employees are required to record their time in a work log custom objectagainst either an opportunity or a case. The company wants to see total hours worked on an opportunity or a case. which type of relationship field should an administrator use to relate the work log to the opportunity or case?

• A.Master-detail.
• B.Hierarchical.
• C.Lookup.
• D.Junction

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