A sales manager would like a report of accounts with no closed/won opportunities in the last year. How can this requirement be met?

• A.Create a summary report using the Accounts report type with a formula field for opportunity count.
• B.Create a tabular report using the Account report type and add a cross filter using Opportunities.
• C.Create a customer report type for Accounts without Opportunities.
• D.Create a joined report using the Accounts report type and the Opportunities report types.

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Ursa Major Solar is using Experience Cloud for its customer community and wants to implement chatbots on its site that answer basic and also transfer customers to the right agents by topic and availability when more help is needed.
Which two features should the administrator configure to meet this request?
Choose 2 answers

• A.Omni-Channel
• B.Skills-Based Routing
• C.Contact Bequest Flow
• D.Web-to-Case Form

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Universal Containers is working on an implementation strategy for Salesforce CRM content and wants to ensure consistent tagging across and within its libraries, minimizing accidental duplicate tags.
What action can be taken to ensure this consistent tagging in universal containers libraries? choose 2

• A.Enable restricted tagging upon the creation of library.(100%)
• B.Establish tag names with contributors upon the creation of library.(100%)
• C.Create a workflow email alert for unrelated tags within a library.
• D.Change the tag field to a pre-populated picklist.

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What should an administrator consider when moving approval processes using a change set?

• A.Custom fields on standard objects will need to be manually added in the target organization.
• B.The Unique Name of the approval process is not allowed to be changed once deployed in the target organization.
• C.Change sets do not include the approval and rejection actions from the source organization
• D.Change Sets do not include the order of active approval processes from the source organization.

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A growing number of duplicate leads are being entered into salesforce.
universal containers IT department wants to give all marketing team members the ability to leverage the "find duplicates" functionality in saleforce to reduce the number of duplicate leads in the system through merges.
what lead object level permission is needed to allow the marketing team members to complete this task?

• A.Delete
• B.Read and edit
• C.View all
• D.Merge

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