A sales manager wanes to edit the Opportunities owned by the sales team. The manager does NOT have edit access to the Opportunity object.
What is the recommended solution?

• A.Enable team setting on the Opportunity object to grant read/write access.
• B.Create a permission set for Opportunity edit and associate it to the year record.
• C.Change the Opportunity's organization-wide default setting to public read/write.
• D.Redefine the role hierarchy grant access using hierarchies.

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If my boss is always traveling and rarely brings his computer (because he loves his Android tablet), how can I make it convenient for the CEO to approve requests from his organization?
Choose2 answers.* (1 Point)

• A.Enable SMS/IM approval
• B.Enable Mobile Lite for Approval Processes
• C.Enable email approval
• D.Enable chatter feed approval

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What should an administrator consider when moving approval processes using a change set? * (1 Point)

• A.The unique name of the approval process is NOT allowed to be changed once deployed in the target organization
• B.Custom fields on standard objects will need to be manually added in the target organization.
• C.Change sets do NOT include the approval and rejection actions from the source organization
• D.Change sets do NOT include the order of active approval processes from the source organization

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Your organization's VP of Sales wants to automatically add the account name to an opportunity name once a record is saved. How can this be done? * (1 Point)

• A.Use an Apex Trigger
• B.Create a Workflow Rule with an immediate workflow trigger to update the opportunity name field using concatenate
• C.Enforce an opportunity naming guideline for Sales Reps
• D.Use validation to update the field

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Which three capabilities of Live Agent in the Salesforce Console for Service? Choose 3 answers.

• A.The Details tab can be used to see information about the visitor.
• B.Multiple visitors can chat in one window
• C.Chats can be transferred to other agents.
• D.Approval Processes can be used to escalate cases in the chat window.
• E.The Articles tool can be used to search for Knowledge Articles

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