Which of the following are part of the Service Cloud offering?

• A.Knowledge
• B.Campaigns
• C.Opportunities
• D.Entitlements
• E.Quotes

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The DreamHouse Realty team has a master-detail relationship set up with open house as the parent object and visitors as the child object.
What type of field should the administrator add to the open house object to track number of visitors?

• A.Roll-up Summary.
• B.Multi-select Picklist
• C.Cross-object formula field
• D.Indirect lookup

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The Self Service Portal and Customer Portal are the same technology?

• A.No
• B.Yes

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Default values are available for standard text fields

• A.False
• B.True

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Northern Trail outfitters has hired interns to enter Leads into Salesforce and has requested a way to is identify these new records from existing Leads.
What approach should an administrator take to meet this requirement?

• A.Set up Web-to-Lead form the interns use.
• B.Define a record type and assign it to the interns.
• C.Create a separate Lead Lightning App.
• D.Update the active Leas Assignment Rules.

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