Cloud Kicks wants to allow customers to create their own cases while visiting its public homepage.
What should the administrator recommend?

• A.SMS Response
• B.Web-to-Case
• C.Email-to-Case
• D.Omni-Channel

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The Director of Sales wants a report that shows the Opportunity pipeline for the current and next fiscal quarters. This report should be grouped by Sales Rep and Opportunity Stage. Which report format would you use to create this custom report?

• A.The Summary Report
• B.The Tabular Report
• C.Matrix Report.

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A sales rep at Ursa Major Solar has launched a series of networking events. They are hosting
one event per month and want to be able to report on campaign ROI by month and series.
How should the administrator set up the Campaign to simplify reporting?

• A.Create individual Campaigns that all have the same name.
• B.Add different record types for the monthly event types.
• C.Configure campaign Member Statuses to record which event members attended.
• D.Use Campaign Hierarchy where the monthly events roll up to a parent Campaign

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The administrator at cloud kicks is trying to debug a screen flow that create contacts. One of
the variables in the flow is missing on the debug screen.
What could cause this issue?

• A.The available for output checkbox was unchecked.
• B.The field type is unsupported by debugging.
• C.The flow is an inactive version
• D.The available for input checkbox was unchecked.

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You can customize the Opportunity Stage History related list on an Opportunity Page Layout.

• A.True
• B.False

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