A service portal user may close their cases using Suggested Solutions in the self service portal.

• A.False
• B.True

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You are about to enter a new lead from a cold call into SFDC. What do you do first?

• A.Search to determine if the company record already exists in Salesforce because you NEVER want to add duplicate data.
• B.Import the lead into SFDC using your Outlook email account
• C.Start entering the new lead

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Where are Cases created?

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DreamHouse Realty regularly holds open houses for the selling of both houses and condominiums. For condominium open houses, there are a few extra steps that need to be taken. Agents need to be able to submit requests and receive approvals from the homeowners' association.
How can the administrator ensure these extra steps only appear when creating open house records for condominiums?

• A.Create one page layout. Use record types to ensure the proper status picklist values display.
• B.Create two page layouts. Use business processes and record types to display the appropriate picklist values.
• C.Create one page layout. Use business processes to ensure the proper status picklist values display.
• D.Create two page layouts, one with a House Status field and the other with a Condominium Status field.

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Which of the following is part of the Sales Cloud 2?

• A.Marketing and Leads
• B.Solutions
• C.Accounts and Contacts
• D.Content Library
• E.Opportunities and Quotes
• F.Cases

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