An administrator at AW Computing has been asked to help the Support team with report folders. They want a folder called Support Reports and two folders underneath called Helpdesk and R&D. The Support organization uses public groups for Support Agents, R&D, and Managers. Support agents should be able to run Helpdesk reports, but should not be able to view R&D reports. Support managers should be able to view and edit all reports.
Which two ways should these folders be shared?
Choose 2 answers

• A.Share the R&D folder with Support Managers with Edit Access.
• B.Share the Helpdesk folder with Support Agents with View access.
• C.Share the Support Reports folder with Support Managers with Edit Access.
• D.hare the Support Reports folder with Support Agents with View Access.

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When a cloud kicks Opportunity closes, the company would like to automatically create a renewal opportunity.
Which two automation tools should an administrator use to accomplish this request?
Choose 2 answers

• A.WorkFlow Rule
• B.Approval Process
• C.Flow Builder
• D.Process Builder

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Universal Containers requires that when an Opportunity is closed won, all other open
opportunities on the same account must be marked as closed lost.
Which automation solution should an administrator use to implement this request?

• A.Outbound Message
• B.Quick Action
• C.Workflow Rule
• D.Flow Builder

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Roll-up summary fields are not visible to users if they reference fields the user can't see.

• A.False
• B.True

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The service manager at Ursa Major Solar wants to let customers know that they have received their cases via email and their websites. Medium-priority and high-priority cases should receive different email notifications than low-priority cases. The administrator has created three email templates for this purpose.
How should an administrator configure this requirement?

• A.Include three assignment rules that fire when cases are created. Add a filter for case priority. Select the appropriate email template for each rule.
• B.Add three auto-response rules. Configure one rule entry criteria for each rule and set a filter for case priority. Select the appropriate email template for each rule entry.
• C.Configure one workflow rule that fires when cases are created. Add a filter for case priority. Select the appropriate email template for the rule.
• D.Create one auto-response rule. Configure three rule entry criteria and set a filter for case priority.
  Select the appropriate email template for each rule entry.

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