The sales department at cloud kicks is growing quickly. New sales executives should prioritize interacting with existing contacts who are decision makers and influencers to further the business relationship.
Which solution should the consultant recommend?

• A.Use Contact roles on the Opportunity object.
• B.Add a contact lookup Meld to the Opportunity.
• C.Add a multi-select picklist field on the Opportunity object.
• D.Use a junction object between the Opportunity and Contact.

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Cloud Kicks needs to associate some Contacts with many Accounts. Which solution should a consultant recommend meeting this requirement?

• A.Use the Contact roles related list on Accounts.
• B.Add a custom Account lookup field on the Contact.
• C.Use the Contact to Multiple Accounts feature.
• D.Add Contact to the partners related list on other Accounts.

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Universal Containers (UC) has launched Salesforce Chat and staffed its contact center with agents to chat with website visitors who ask questions about commercial containers. When UC used to outsource its contact center work, reports from the vendor showed that about 15% of chat conversations would result in a new lead. Management wants better visibility into Chat's influence on lead creation in order to continue the program.
How can the consultant provide the insights UC needs to justify using Chat with internal contact center staff?

• A.Install the Chat (Live Agent) Dashboard package from the AppExchange. Add a chart to the dashboard to show the number of agent chats associated to new leads compared to the total number of agent chats for the period.
• B.Create a lead report that identifies the number of new leads with the lead source "Chat".
• C.Add a custom field on the Chat Transcript object so agents can check a checkbox when a conversation results in a new lead. Create a report using the custom field.
• D.Ask the marketing department to provide the program with Google Analytics data for the commercial containers web pages.

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Cloud Kicks' marketing department is migrating from its email campaign and management system to Salesforce. The marketing administrator wants to ensure that Cloud Kicks' email templates are retained. Which two solutions should a Consultant recommend for a successful migration? Choose 2 answers

• A.Create an email template change set or use the Lightning Platform.
• B.Enable Email Import and use the import Wizard
• C.Manually recreate the email and mail merge templates in Salesforce.
• D.Import email templates the Data Loader
• E.Enable Email to Salesforce before sending email templates to Salesforce

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Sales reps at Universal Containers (UC) want to know when a customer or prospect Contact opens an email, they sent so they can follow up with the Contact shortly afterward. Which tool should a consultant recommend to meet the requirement?

• A.Einstein Activity Capture
• B.High Velocity Sales
• C.Salesforce Inbox
• D.Outlook Desktop Integration

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